THE CHURN CLINIC

You're losing customers
you didn't know were at risk.

We build a Renewal Probability Engine for early-stage SaaS founders, so you see churn coming before it happens and know exactly what to do about it.

Book a Free Strategy Call

30 minutes. No pitch. Just clarity.

The System

The Renewal
Probability Engine.

Every customer gets a score from 0 to 100, updated every morning at 8am, automatically.

  1. 01 Signal Architecture. We find every signal you are missing.
  2. 02 Renewal Probability Score. Every customer, a number, updated daily.
  3. 03 AI Trigger Layer. Above 50 AI handles it. Below 50 you get the alert.
  4. 04 Intervention Playbooks. No more guessing what to do when a customer goes at risk.
  5. 05 Feedback Loop. Gets smarter with every renewal outcome.
Renewal Probability Score
0–100
One number. Every customer. Recalculated every morning before you open your laptop.
Case Study / Pulsify

Built. Delivered.
Running.

Founding Client / SaaS

Pulsify came to us with a growing customer base, no CS team, and renewals approaching they were not confident about. We built the Renewal Probability Engine in 30 days. Every customer got a live score from 0 to 100, updated each morning automatically. At-risk accounts triggered Slack alerts with AI-generated intervention briefs telling the founder who to call, what to say, and why it was urgent. The system now runs every morning at 8am without anyone touching it.

This is the only system I wish I had built for every founder I have ever worked with.

What lands in your Slack every morning at 8am
Make APP Today at 08:00
CHURN RISK ALERT: David Chen at GrowFast has an RPS of 15.
Situation Summary
David at GrowFast is at critical risk with a renewal probability of 15/100. Their NPS of 0 indicates no advocacy and negative sentiment from the last call suggests unresolved issues requiring immediate founder attention.
Recommended Actions
1.Schedule a call with David within 48 hours. Lead with curiosity not sales language. Ask what is not working rather than pitching solutions.
2.Conduct an account health audit. Identify one concrete fix you can deliver this week to demonstrate commitment.
3.Follow up in writing within 24 hours with a clear success plan and measurable milestones.
30 days
Full system built and handed over
0–100
Live score for every customer updated daily
8am
Automated daily run, no manual intervention required
One engagement. Fixed fee. 30 days.
£2,500
Fixed fee. No retainer. No surprises.
  • →Signal Architecture audit across all your data sources
  • →Renewal Probability Score built and calibrated to your product
  • →AI Trigger Layer with 5 automated interventions
  • →Intervention Playbooks for every risk level
  • →Feedback Loop to improve scoring accuracy over time
  • →Works with HubSpot, Slack, and your existing tools
  • →Full handover. You own everything we build.
  • →30-day delivery, start to finish
"If you have renewals coming up you are not confident about, this was built for you."
Lauren Matthews Founder, The Churn Clinic

We take on a small number of engagements at a time to ensure every system is built properly. Book a 30-minute call. No pitch. No pressure. Just an honest conversation about whether this is the right fit.

Book a Free 30-Minute Call
Usually responds within a few hours.

Know which customers are leaving before they do.